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Refund/Cancelation Policy for Tiptree.io
At Tiptree.io, we value our customers and their satisfaction with our products and services. We understand that there may be instances where our customers may require a refund, and we have established a refund policy that outlines the circumstances under which a refund may be provided.
Tiptree.io offers a 30-day free trial period for our TipTree Pro Artist Subscription. During this trial period, customers can explore the software and its features to determine whether it is a suitable fit for their needs. At the end of the trial period, the customer’s credit card is automatically charged for the subscription fee.
If a customer wishes to cancel their subscription during the trial period, they may do so at any time. In such cases, no charges will be made, and the customer will not be obligated to continue the subscription. However, after the trial period, we have a strict no-return policy.
In the event of a billing error or an unauthorized charge, we will investigate the matter and provide a full refund if necessary. We may require proof of the error or unauthorized charge before providing a refund.
Refunds may be requested through our customer support team. We encourage customers to contact us if they have any concerns or questions about our products or services. Our support team is available 24/7 to assist with any issues that may arise.
Please note that we reserve the right to modify our refund policy at any time. Any changes will be posted on our website and will be effective immediately. We encourage customers to review our refund policy regularly to stay up-to-date with any changes.
If you have any questions about our refund policy, please do not hesitate to contact us. We are committed to providing our customers with exceptional service and support.
Information We Collect
We collect personal information that you provide to us when you create an account, make a purchase, subscribe to our newsletter, or use our services. This information may include your name, email address, mailing address, phone number, and payment information.
We may also collect information about your use of our website, such as the pages you visit, the links you click, and the duration of your visit.
Use of Information
We may use the information we collect to provide and improve our services, communicate with our users, and personalize their experience. This may include sending newsletters, updates, and promotional offers.
We may also use your information for internal business purposes, such as data analysis, research, and marketing.
Disclosure of Information
We do not sell, rent, or disclose personal information to third parties, except as necessary to provide our services or as required by law. We may share personal information with trusted service providers who assist us in operating our website and services.
Security of Information
We take reasonable measures to protect personal information from unauthorized access, use, or disclosure. However, we cannot guarantee the security of information transmitted through the internet or stored on our servers.
Retention of Information
We will retain personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law.